Thank you for shopping at https://newersports.com. We take pride in crafting custom products tailored to your specifications. As custom items are uniquely made for each order, our return policy is designed to balance quality assurance with the nature of personalized production. Please review the following guidelines carefully.
1. Eligibility for Returns
We only accept returns or exchanges for quality-related issues (e.g., defects in materials, craftsmanship errors, or damage incurred during production, not shipping).
IMPORTANT: To qualify for a return due to quality issues, you must:
Inspect your custom product immediately upon delivery.
Notify our customer service team within 15 business days of receiving your order (excluding weekends and public holidays).
2. Non-Returnable Items
Returns are not accepted for:
Custom products with errors due to incorrect information provided by the customer (e.g., wrong size, color, or design details submitted during checkout).
Changes in personal preference (e.g., deciding you no longer want the item after receiving it).
Minor variations in color, texture, or finish that do not affect functionality (these are normal for handcrafted/custom items).
3. How to Request a Return for Quality Issues
If you believe your order has a quality defect, follow these steps:
Contact Us Promptly: Reach out to our customer service team at sales@newersports.com or via our Contact Page within 15 business days of delivery.
Provide Details: Include your order number, clear photos/videos of the issue, and a description of the problem (e.g., “stitches unraveling,” “print smudging,” “material tear”).
Await Confirmation: Our team will review your request within 3–5 business days. If approved, we will provide a return authorization (RA) number and instructions for returning the item.
4. Return Process & Inspection
Return Authorization Required: Do not ship items back without first receiving an RA number. Unauthorized returns will be refused.
Return Shipping: You are responsible for return shipping costs unless the defect was caused by our error (confirmed post-inspection). We recommend using a trackable shipping method.
Inspection: Upon receiving the returned item, our team will inspect it to verify the quality issue. If the defect is confirmed, we will proceed with a resolution.
5. Resolution Options
For confirmed quality defects, we offer:
Replacement: We will remake and ship a corrected custom product at no extra cost.
Refund: A full refund to your original payment method (excluding initial shipping costs, unless the defect was due to our error). Refunds typically process within 5–7 business days after inspection.
6. Contact Us
If you have questions about this policy or need to report a quality issue, please contact our customer service team:
Hours: [Insert Business Hours, e.g., “Mon–Fri, 9AM–6PM EST”]
We appreciate your understanding that custom products are non-standard and require careful handling. Our goal is to ensure you receive a high-quality item that meets your expectations—thank you for choosing https://newersports.com!
By placing an order, you acknowledge that you have read and agree to this return policy.
